Service Status
All two way satellite internet services are performing normally.
New Phone System
We have recently introduced a new phone system that provides you with your current position in the queue and an estimated waiting time. Therefore, please continue to hold as there is no more opprotunities to leave a voice message unless you call outside of our operating times.
Identity Theft email making the rounds. - Thursday 6th May 2009
We hace received reports that a Scam email is making the rounds on the internet. Attched below is a copy of this fake email.
This email pretends to be sent from our Harboursat Helpdesk and asks the reader to supply their username and password. We concerned that replying to any such email will allow unscrupulous operators to possible steal your identity or use your details for illegal ventures.
Therefore, it is a golden rule never to provide any personal details to any email even if it is addressed to you. These types of email are to be deleted immediately. This golden rule also applies to any unsolicted emails (called spam). If you reply and ask to be removed from their mailing list then the sender knows that there is an active account and you will be inundated with spam for years to come.
If you have received the email below into your inbox please delete it and make it your policy to never provide any personal or account details to any email that you may receive. Every email that Harbour IT sends to you has your name in the greeting and we will never request that you reply to an email with personal information.
If you are ever in doubt of the authenticity of a Harboursat emails then please call the service desk and ask them.
I hope that this assists you with protetcing your identity on the internet.
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The Helpdesk Program that periodically checks the size of your e-mail space is
sending you this information. The program runs weekly to ensure your
inbox does not grow too large, thus preventing you from receiving or sending new e-mail.
As this message is being sent, you have 18 megabytes (MB) or more stored in
your inbox. To help us reset your space in our database, please enter your
current user name (_________________) password (______________)
You will receive a periodic alert if your inbox size is between 18 and 20 MB.
If your inbox size is 20 MB, a program on your Webmail will move your
oldest e-mails to a folder in your home directory to ensure you can continue receiving
incoming e-mail. You will be notified if this has taken place.
If your inbox grows to 25 MB, you will be unable to receive new e-mail and it
will be returned to sender. All this is programmed to ensure your e-mail
continues to function well.
Thank you for your cooperation.
Help Desk
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Hoax - Commonwealth email - 1st May, 2009
If you have received an email from the Commonwealth bank then this is email is a hoax. No bank in Australia sends emails to its customers. All correspondence is done by postal mail.
Delete this email immediatley and DO NOT reply to this email.
The mail starts as follows;
We recorded a payment request from "HostGator -www.hostgator.com- Reseller Web Hosting" to enable the charge of $74.95 on your account.
Because the order was made from an African internet address, we put an Exception Payment on transaction id #POS PAYM7284 motivated by our Geographical Tracking System.